Find answers to our most frequently asked questions here. If you need further assistance, feel free to reach out to us here.
Children under 3 years old can stay free of charge. However, children above 3 years old are counted as guests.
We offer discounted rates for small groups of up to 6 guests. For groups larger than 6, an additional charge of RM150 per additional person per night applies.
Yes, a security deposit is required based on the villa you have booked:
No. Visitors are strictly not allowed inside the villa. Our properties are monitored by CCTV outside, and any violation will result in immediate cancellation of your booking without a refund.
Events and parties are not allowed unless approved by us in advance.
You have two options:
Your booking covers:
✔️ Booking fees
✔️ Cleaning services
✔️ Linens and towels
✔️ Concierge services at discounted rates (in-house massage, yoga, personal chef, babysitting, and more)
✔️ Exclusive Langkawi travel guides with insider tips
All bookings are non-refundable and cannot be modified. Failure to check in will be considered a no-show, and no refund will be issued.
We offer complimentary housekeeping every second day. Daily housekeeping is available for an additional fee.
Yes! Towels, bedding, and linens are included. They are replaced every four days.
If any items are broken, missing, or damaged, please notify us immediately. We will assess the situation together. In cases of significant damage, we may charge for replacements.
No. All villas are strictly smoke-free. However, designated outdoor smoking areas and ashtrays are provided.